1) By Bank Transfer or EFT (Electronic Funds Transfer)
24. Bank Transfer or EFT (Electronic Funds Transfer),
Garanti Bank, branch 352, account no: 6298089
TL : TR46 0006 2000 3520 0006 2980 89
$ : TR18 0006 2000 3520 0009 0830 75
Euro : TR88 0006 2000 3520 0009 0830 76
You can transfer to the account on behalf of Soltay tekstil Tic. Ltd. Sti.
2) With your credit cards on our site
You can take advantage of our online single payment or online installments for any credit card. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, your credit card will be refunded within 3 business days.
3) Return of Order Fee
In case of cancellation of your orders for possible reasons; The product price will be refunded to your account and / or credit card within three business days. However, you are required to report your bank account information and / or credit card information accurately and completely to the financial authorities of our company.
4) Delivery
We try to deliver the products you ordered to the cargo on the same day. For products that take time to procure, the cargo delivery time is 3 working days as specified in the product details. You will be informed in case of a possible delay in delivery.
In order to ensure the delivery of the product without delay, please inform the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Antalya-based company will be sent by courier companies such as Yurtiçi, Ptt, MNG, DHL. After your orders are approved, they will be delivered to the cargo company at the end of 7 (seven) working days at the latest.
You can consult our customer representative and discuss different delivery terms. In addition, cargo delivery is only valid for Turkey.
5) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this at the end of the payment page.
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred.
We have a responsibility to the bank where we use the credit card system as much as the customer for the delivery.
Please be carefull!
Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.
After the delivery of the product, it is accepted that the cargo company has fulfilled its duty completely.
If the product is damaged: Send the report you have prepared as soon as possible by calling 0532 632 3298 and e-mail address [email protected].
If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.